Terms of Service

1. Acceptance of Terms

By accessing or using the Taskly platform ("Platform"), including our website and mobile applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform. We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

2. Account Responsibilities

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete registration information
• Keep your account information up to date
• Notify us immediately of any unauthorized access to your account
• Not share, transfer, or sell your account to any other person

3. Service Marketplace Role

Taskly operates as a marketplace that connects clients seeking services with independent taskers who provide those services. Taskly is not a service provider. We do not employ taskers, and we do not guarantee the quality, safety, or legality of any services offered through the Platform. All agreements for services are made directly between clients and taskers. Taskly facilitates the connection but is not a party to those agreements.

4. Payments, Fees & Refunds

Clients pay the agreed price by card through Stripe when they book. Taskly holds the payment and releases it to the tasker after the task is completed. Posting tasks and booking are free for clients, and no fee is added at checkout.

• Service Fee: Taskly charges taskers a flat 15% service fee on each completed booking, deducted from the tasker's payout. Taskers keep 85% of the agreed price.
• Tasker Payouts: After a task is completed, the tasker's payout (agreed price minus the 15% service fee) is sent manually by GCash.
• Cancellations & Refunds: A client who cancels with at least 24 hours' notice before the scheduled time pays no cancellation fee. With less than 24 hours' notice, a cancellation fee of 15% of the agreed price applies. With less than 2 hours' notice, or once the tasker is on the way, has arrived, or has started work, the cancellation fee is 50% of the agreed price. Any amount paid above the cancellation fee is refunded. Disputes are handled under Section 5.

5. Dispute Resolution

If a disagreement arises between a client and a tasker, either party may raise it with Taskly. Clients can file a claim from the booking within 7 days of the task being completed. Taskly will review the dispute and may request additional information or evidence from both parties. Our support team will attempt to mediate and reach a fair resolution. Taskly's decision on disputes involving refunds or payment adjustments is final and binding.

For disputes that cannot be resolved through our internal process, both parties agree to submit to mediation or arbitration in accordance with Philippine law before pursuing litigation.

6. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Harass, threaten, or discriminate against other users
• Provide false or misleading information in listings, profiles, or reviews
• Circumvent the Platform to avoid paying fees (e.g., arranging off-platform payments)
• Interfere with the operation of the Platform or attempt to gain unauthorized access
• Post content that is defamatory, obscene, or infringes on third-party rights

Violation of these rules may result in suspension or permanent termination of your account.

7. Intellectual Property

The Taskly name, logo, website design, and all content created by Taskly are the intellectual property of Taskly and are protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute any Taskly-owned content without our prior written consent.

By posting content on the Platform (such as reviews, photos, or task descriptions), you grant Taskly a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with operating the Platform.

8. Limitation of Liability

To the maximum extent permitted by law, Taskly shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if Taskly has been advised of the possibility of such damages.

Taskly's total liability for any claim arising from the Platform shall not exceed the total fees paid by you to Taskly in the twelve (12) months preceding the claim.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Metro Manila, Philippines, and you consent to the jurisdiction of such courts.

10. Contact Us

If you have questions about these Terms, please contact us through our contact form.