How long do I have to report a problem?

Within 7 days of the job being completed. Claims filed after that window are not covered by this guarantee.

Taskly arranges a free redo of the agreed work by the same tasker or another verified tasker.

When do I get a refund?

Only if the job cannot be fixed. Taskly then refunds the card payment it is holding for the booking.

Does the guarantee cover damage to my home?

No. The guarantee covers the agreed scope of the booked job. Damage to or loss of property beyond that job is not covered by the redo guarantee.

What if I paid the tasker directly?

Jobs arranged or paid outside Taskly are not covered. Book and pay through Taskly to use this guarantee.

Taskly guarantee

The 7-day redo guarantee

If a job you booked on Taskly isn't done as agreed, report it within 7 days of completion. Taskly arranges a free redo. If the job can't be fixed, you get a refund of the card payment Taskly is holding.

Claims

How to make a claim

Claims are filed from a completed booking. Go to your bookings.

1. Report it within 7 days
Open the booking in your Taskly account, choose File a Pledge claim, and describe what was not done as agreed. Add photos if you have them. The 7 days run from the day the job is marked complete.
2. Get a free redo
Taskly arranges a free redo of the agreed work by the same tasker or another verified tasker.
3. Get a refund if it can't be fixed
If the job cannot be fixed, Taskly refunds the card payment it is holding for that booking.

What is covered

The agreed scope of a job booked through Taskly: the work, time, and price in your booking.
Work that was not done as agreed, such as a task left unfinished or a visit that skipped part of what was booked.
A free redo, or a refund of the held card payment if the job cannot be fixed, as described above.

What is not covered

Damage to or loss of property beyond the agreed job.
Jobs arranged or paid outside Taskly, including cash payments and direct arrangements with a tasker.
Claims filed more than 7 days after the job is completed.

Review

How claims are decided

Taskly reviews every claim. We check the booking record, the scope that was agreed, and the photos and details you provide. We may ask you and your tasker for more information. We tell you the outcome and the next step through your booking. The Terms of Service set out the rest of the rules for Taskly bookings.

Questions

Questions about the guarantee

How long do I have to report a problem?: Within 7 days of the job being completed. Claims filed after that window are not covered by this guarantee.
Who does the redo?: Taskly arranges a free redo of the agreed work by the same tasker or another verified tasker.
When do I get a refund?: Only if the job cannot be fixed. Taskly then refunds the card payment it is holding for the booking.
Does the guarantee cover damage to my home?: No. The guarantee covers the agreed scope of the booked job. Damage to or loss of property beyond that job is not covered by the redo guarantee.
What if I paid the tasker directly?: Jobs arranged or paid outside Taskly are not covered. Book and pay through Taskly to use this guarantee.

Book with confidence

Every booking is covered.

Card payment is held until the job is done, and the redo guarantee applies to every completed booking.

Find a verified tasker Read the Taskly Pledge

What is covered

The agreed scope of a job booked through Taskly: the work, time, and price in your booking.

Work that was not done as agreed, such as a task left unfinished or a visit that skipped part of what was booked.

A free redo, or a refund of the held card payment if the job cannot be fixed, as described above.

The 7-day redo guarantee

How to make a claim

1. Report it within 7 days

2. Get a free redo

3. Get a refund if it can't be fixed

What is covered

What is not covered

How claims are decided

Questions about the guarantee

Every booking is covered.

The 7-day redo guarantee

How to make a claim

1. Report it within 7 days

2. Get a free redo

3. Get a refund if it can't be fixed

What is covered

What is not covered

How claims are decided

Questions about the guarantee

Every booking is covered.